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Shelter Case Manager

Job Summary

  • Responsible for client assessment, goal planning and case management for individuals seeking to transition from an emergency shelter setting to independent living
  • Assist clients with goal planning and conduct regular goal reviews, provide emotional support, assist in connecting clients with available community resources, and develop and maintain interagency relationships
  • Complete documentation of client contacts appropriately and provide monthly statistical information


  • Provide intake for new clients within 24 hours of arriving at the shelter
  • Conduct weekly client meetings
  • Arrange medical care and follow-up
  • Become a DVL
  • Maintain case load to include documentation of all services provided and accurate, up-to-date case notes in the appropriate format
  • Complete new client assessments for the purpose of developing a plan moving toward self-sufficiency, including assessment of clients’ need for community-based support
  • Provide information and referral to appropriate services
  • Provide assistance and advocacy appropriate to a client’s level of need in obtaining such services
  • Maintain current knowledge of and working relationships with community resources and social service providers for housing, DSS, medical, dental, and local referrals
  • Evaluate and respond to requests for 45-Day extensions beyond the 90-day limit.
  • Provide crisis intervention as needed
  • Maintain current staff communications through reading and recording information in the shelter’s log daily and reviewing client files as necessary
  • Facilitate and coordinate weekly Team meetings and all shelter meetings as scheduled
  • Attend trainings/workshops/conferences related to Case Management
  • Submit statistical information and program reports to the Shelter Director on a monthly basis
  • Participate in agency events (fundraising)
  • Other duties as assigned by Shelter Director


  • BSW or equivalent in the area of social work, women’s studies, psychology, counseling or related field
  • One year residential experience
  • Demonstrated dependability, maturity and initiative. Ability to handle crisis situations with a minimum of supervision
  • Excellent interpersonal skills. Must be able to maintain program/client/agency confidentiality, and treat each individual with dignity and respect
  • Ability to set and observe appropriate personal limits and boundaries, especially with respect to shelter clients
  • Flexibility to deal effectively with a variety of people, situations, problems and changes.
  • Ability to work alone and as part of a team
  • Excellent oral and written communication skills. Ability to write clear, accurate log notes, and complete other paperwork thoroughly and accurately
  • Must be computer literate in Word and Excel
  • Must have a valid driver’s license


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirement Skills

Email your resume and cover letter to The Retreat’s Human Resources department.

Employment Type
Full Time
East Hampton

Retreat Inc. (“The Retreat”) is an Equal Opportunity Employer. The agency values and is committed to providing compassionate, empathic and culturally aware services to all clients and members. Interactions are approached with these values in mind, and it is expected that clients and members will be treated with compassion, respect and sensitivity during the provision of holistic, inclusive and welcoming services.

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