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Hotline First Responders


East Hampton

Job Summary

For many people in abusive relationships, calling a domestic violence hotline number might be their first step. To qualify as  a Hotline volunteer you must complete in-person training during The Retreat’s  office hours and commit to a weekly schedule. This is a front line position and we are looking for people who are good listeners, calm, articulate and able to respond to and/or direct calls accordingly.   Our hotline is multilingual, so please join us if you speak another language. You are needed.


  • A six-month commitment of at least 4 hours per week 
  • Knowledgeable and able to respond to and direct calls  
  • Computer literate
  • Flexibility to answer other Retreat calls and assist with the chat as needed
  • To participate in trainings that will enhance the interactions with callers in a trauma-informed manner


Things to know before becoming a volunteer

When your volunteer application is received, the Volunteer Coordinator will contact you about attending an orientation session. All new volunteers must attend this orientation.

Volunteers who are interested in being trained to answer the 24-hour hotline during business hours must commit to a regular volunteer schedule of at least six months and complete in-person training during The Retreat’s regular office hours.

In this position, responders may find the conversations difficult to hear. We recommend that those who have experienced domestic abuse understand this could be triggering and may not be the best role for you.


Volunteer Coordinator at or call 631-329-4398.

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